Troubleshooting your X (Twitter) Connection

This content was created before the recent Dash Social design update. Some visuals may be out of date.

If you're experiencing issues or having trouble connecting your X account to Dash Social, please read below for troubleshooting tips and how to fix common error messages.

General Troubleshooting Tips

• Clear your cookies and cache (Instructions for Google Chrome)
• Try in an incognito browser (if it works in incognito it’s a good indicator it’s a cache problem)
• Try logging out of Dash Social and logging back in

My Account is Ineligible for X Ads

Your account must meet X's requirements to be eligible for advertising. This includes having a profile photo, being a public account, and having a banner image.

I Meet the Requirements, But It’s Not Letting Me Create an Ads Account

Step 1: Check to see if already have an ads account:

• Go to X.com and log in to the handle that your ads account may be associated with. If you are using a multi-user login, log in to the handle you're managing the ads account from.
• From there, go to https://business.x.com/ 
• If your ads account opens, you already have an ads account.
• Now that you’re logged in, head to Dash Social | X and click Connect X.

Step 2: Confirm that you’re an administrator on your account:

• Log in to https://business.x.com/ 
• In the top right corner, select the name of your ads account and click “Edit access to account” from the drop-down menu.
• Once you’re on the multi-user login screen of your ads account, you can choose to “Add access” or “Edit access”.
• You may need someone on your team to make you an account administrator OR add that person to your Dash Social account, and they can authorize X from Dash Social. 

When I Tried to Authorize X, the Connection Failed

Step 1: Confirm you’re an account administrator (needed to authorize new users and connections).

• If you created your ads account, you should automatically be an account administrator.
• If not, try the following steps to check your permission level:
• Log into https://business.x.com/ 
• In the top right corner, select the name of your ads account and select “Edit access to account” from the drop-down menu.
• Once on the multi-user login screen of your ads account, you can choose to “Add access” or “Edit access”, as well as review your status.
• You may need someone on your team to make you an account administrator OR add that person to your Dash Social account, and they can authorize X from Dash Social. 

Step 2: Confirm that the Dash Social team has the right X handle for your brand. You can always reach out to your Account Representative, support@dashsocial.com, or the chat on the Dash Social platform.

• I’ve tried everything, and I still can’t get access. What do I do?
• Try to get someone else on your team to connect your X account
• Let’s face it—sometimes things get lost in tech limbo. Have a colleague (who’s an account administrator) try to connect. Sometimes it’s as simple as Dash Social or X needing a fresh browser.

Let us know

While we do our best to update you if there’s a known issue on X's side, this problem may be new, or just the first time we’ve bumped into it. Let us know and we’ll do our best to get you up and running as soon as possible.

Connecting your X (Twitter) to Dash Social

Need help getting started?
Reach out to your Account Representative or let us know in the chat →