Troubleshooting Your Pinterest Connection

This content was created before the recent Dash Social design update. Some visuals may be out of date.

If you're experiencing issues or having trouble connecting your Pinterest to Dash Social, please read below for troubleshooting tips and how to fix common issues.

General Troubleshooting Tips

• Clear your cookies and cache (Instructions for Google Chrome)
• Try an incognito browser (if it works in incognito it’s a good indicator it’s a cache problem)
• Try logging out of Dash Social and logging back in

When I Tried to Authorize Pinterest, the Connection Failed

Step 1: Check that you have a business account

Go to Pinterest or Pinterest Account Settings. Look for the following under Account Settings:

If you see either of these prompts to unlock and use business tools, you don’t have a business account.  If you navigate to Pinterest | Account Settings and you see the below top navigation you’re definitely in a business account.

 Step 2: If you don’t have a business account, create one

• Go to pinterest.com/business/create.
• Choose your language and location and add your business name.
• Connect your other account to Pinterest.
• You’re done! Try reconnecting to Dash Social. For more information see: Pinterest | Get a business account

I’ve Tried Everything, and I Still Can’t Get Access. What Should I Do?

1. Try to get someone else on your team to connect your Pinterest.

Let’s face it: sometimes things get lost in tech limbo. Have a colleague (who’s an Account Administrator) try to connect. Sometimes it’s as simple as Dash Social or Pinterest needing a fresh browser.

2. Let us know

While we try to update our brands if there’s a known bug on the Pinterest side, it may be new, or just the first time we’ve bumped into it. Let us know and we’ll do our best to get you up and running as soon as possible.

Frequently Asked Questions

Q: Once I connect my Pinterest, how far back will I be able to see?
A: On the date that you connect you'll see data as far back as 90 days for individual Pin stats, with an estimate for all time. After your connection is live for 90 days, you’ll be able to see back as far as your connection date for individual Pin stats.  Your follower data will only start from your connection date onwards as we can't access historical data.

Q: Why did my Pinterest disconnect?
A: Pinterest accounts on the Dash Social platform will disconnect when there is a password change and/or when a brand revokes the Dash Social app access in their Pinterest account settings. There may also be issues if your account isn’t configured as a business account. If you try to re-connect and it doesn’t work please let us know!

Need help getting started?
Reach out to your Account Representative or let us know in the chat →